How Five Iron Golf consolidated 16 contact centre locations across the US with Dialpad

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Allie Handman | National Director of Customer Experience, Five Iron Golf

Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center

Allie Handman
National Director of Customer Experience, Five Iron Golf

Screenshot of Dialpads built in contact center analytics dashboard

Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call

Allie Handman
National Director of Customer Experience, Five Iron Golf

Allie Handman
National Director of Customer Experience, Five Iron Golf

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

Dialpad Ai not only transcribes calls in real time, it can also analyze the sentiment of calls as they're happening.

Allie Handman
National Director of Customer Experience, Five Iron Golf