Dialpad Connect vs. Microsoft Teams
A quick summary of what you get with Dialpad:
A truly unified communications solution
Call anyone from anywhere—no direct routing required
An integrated contact center platform
Get a demo to see how it works!
Dialpad Connect vs. Microsoft Teams at a glance
Outbound voice
- Comes with unlimited HD inbound and outbound calling
- Needs $8/mo Teams Phone System add-on license* + 3rd party direct routing to call external numbers using Direct Routing**
AI-powered video meetings
Team messaging
SMS/MMS
Built-in AI
- Proprietary Dialpad Ai built directly into all products; can do real-time transcription, predictive Ai CSAT scoring, sentiment analysis, and more
Contact center capabilities (IVR, routing, outbound dialer, etc)
Reliability
- 100% uptime SLA for Enterprise plan customers
- 99.99% uptime SLA****
