Dialpad Support vs. Five9
A quick summary of what you get with Dialpad's AI-powered customer engagement platform:
A fully integrated and unified communications + CCaaS product
Integrations with all your favorite apps and platforms
100% uptime for Enterprise plan customers
Sign up for a demo to see it in action!
Dialpad Support vs. Five9 at a glance
Pricing
- Available upon request
- Starts from USD $149/user/month*
Voice calling
Video calling
Live chat
Built-in AI for conversational intelligence
- Provides live transcription, predictive Ai CSAT, agent assist, sentiment analysis, and digital self-service
- Used primarily for digital self-service and agent assist**
Cloud-native architecture
Contact center capabilities (IVR, routing, outbound dialer, etc)
Unified communications
- Telephony, video meetings, SMS/MMS messaging, instant messaging fully integrated
- UCaaS capabilities through partnerships with third-party providers
Integrations
- Offers out-of-the-box integrations with 40+ popular CRM and service platforms plus open API
- Primarily focused on CRM and UCaaS integrations***
Reliability
- 100% uptime for Enterprise customers
- 99.999% uptime for highest tier^
