VoIP switching: A guide to upgrading your business communications

Learn more about VoIP, PBX, PSTN, SIP, and more.

Dialpad is more than just a cloud phone system—it can do everything a phone system can do, but it’s really a UCaaS (Unified Communications as a Service) platform that uses VoIP technology and that also lets you communicate through different channels including video conferencing and messaging.

With a VoIP solution, you can more easily redirect phone calls to different locations, which means someone in a branch office can pick up calls made to HQ.

Grab the Hybrid Work Playbook, which includes real-life case studies and breaks down all things hybrid + remote, from building and sustaining a hybrid workforce to equipping your team for success.

VoIP technology tends to work best when connected to a good VoIP router. (If your Internet is wonky, you can always connect to an ethernet cable instead of going with Wi-Fi. Most networked routers can handle VoIP traffic, but businesses can play it safe by choosing one with quality of service (QoS) and bandwidth management functionality. In a large office, you might need several switches and a Virtual LAN (VLAN) configuration to reduce network congestion.

Do you work in a regulated industry like healthcare or finance? Your phone system or communications platform should help you stay compliant and come with robust security features! For example, here’s how companies like Fenway Health and Miller Law Firm use Dialpad.