Ringover alternatives: Which ones are best for businesses?

If you’re searching for Ringover alternatives, you’re probably in the market for a cloud-based phone system.

Ringover promises to improve your business’s customer service levels and boost your sales. So far, so good.

It is, however, just one communications option in a big sea of solutions.

In this article, we'll look at some of the top Ringover alternatives that might be a better choice depending on what your business needs.

What is Ringover?

Ringover is a cloud-based business phone system and communication platform that lets businesses make and receive calls, send SMS and MMS messages, hold video conferences, and manage communications from a single platform.

Designed for businesses of different sizes in different industries, Ringover provides general features you'd expect such as call recording, voicemail, call forwarding, and call transfer.

It offers local and international phone numbers in more than 100 countries and allows users to choose the dialling code of their choice. The platform can be accessed from desktop or mobile devices and integrates with other business tools such as CRM systems, email platforms, and project management software.

Ringover also provides analytics and reporting tools to help businesses track their call volumes and call duration.

A list of things to consider when evaluating Ringover alternatives

AI (Artificial Intelligence)

The first consideration is AI capability.

AI is becoming increasingly important for business communication features because it provides businesses with powerful insights and tools that help them to improve communication, streamline processes, and enhance customer experiences.

Ringover’s offerings in terms of AI are largely limited to call transcripts and voice messages.

But this feature is only available as an add-on service—not part of the main price package.¹

Dialpad, on the other hand, includes AI communications functionalities in all plans. You get real-time call transcriptions, automated post-call summaries, voicemail transcriptions, live speech coaching, and real-time analytics and reporting:

In fact, Dialpad's communication platform features integrated AI technology (called Dialpad Ai) which is available on all plans.

This cutting-edge technology uses natural language processing (NLP) to transcribe calls and meetings in real time, while speech analytics identifies customer sentiment and frequently used keywords and phrases.

This provides valuable insights into customer behaviour, enabling your business to glean more insights from the conversations it's having every day while improving customer satisfaction.

(UC) Unified communications

For most businesses today, effective workplace communication involves more than just phone calls. Video conferencing, team messaging, SMS/MMS—there are many communication channels that we use on a daily basis.

If your team falls under this category, you'll want a UCaaS (Unified Communications as a Service) solution that'll streamline all these business communications into one app.

This means that you and your team won't have to use several devices or platforms—instead, you’ve got just one application or platform to manage all your communication needs, from voice calls to SMS and instant messaging to video conferencing and audio conferencing.

In today's business landscape, organisations face immense pressure to deliver dependable, swift, and cost-efficient communication solutions for a widely distributed global workforce. UCaaS plays a crucial role in this digital transformation.

Integrations

If your business uses a variety of different apps, such as a CRM, Google Workspace (or Microsoft 365), helpdesk software, or other tools, integrations should be a key consideration.

With well-built integrations, you'll be able to make a phone call from within your CRM, have data automatically synced between tools, and more. The end result of almost integrations? Time (and resources) saved because they should reduce the manual data entry work you have to do.

Support

Implementing a new cloud-based solution will often come with a learning curve—for both you and your IT team.

That’s why it’s essential that your chosen provider offers the right level of support for your business needs.

Ideally, the solution you choose should have a straightforward onboarding and setup process that's simple to follow and doesn't take too much time. One easy way to check for this during your free trial or demo is to see how long it takes to do basic tasks such as adding new users or creating a new auto attendant greeting (and whether or not you'll need your IT team's assistance). For example, with Dialpad (one of the Ringover alternatives below), you can add a new user or phone number from your online dashboard in a few clicks:

Sometimes things crop up, though, and you need some extra support.

Note that Ringover does offer customer support, but it's not 24/7—Ringover only offers phone support during business hours (Central European Time).²

Top Ringover alternatives to consider in 2023

Now, let’s see how some Ringover competitors compare.

1. Dialpad Ai Voice

Although Ringover and Dialpad both offer messaging capabilities, Dialpad provides more functionality in that area across all plans. You get SMS messaging on Dialpad’s least expensive Standard plan, whereas it’s only introduced at Ringover’s mid-level Power plan.

You have the benefit of team collaboration tools such as screen sharing with both Ringover and Dialpad, but Dialpad also boasts a native integration with Miro which introduces whiteboarding functionality for more productive brainstorming sessions.

Then, there’s AI. Dialpad Ai provides automated call summaries and real-time voice transcription for calls and virtual meetings at all plan levels:

With Ringover, meanwhile, AI-powered call and voicemail transcriptions are only available as add-ons to whichever plan you opt for.³

Finally, if you have a customer support or sales team, you'll also be able to access contact centre functionality on desktop and mobile app with Dialpad. This will let your agents handle high volumes of calls, provide omnichannel customer service, and do outbound sales, more effectively, all from a single platform: