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Insurance customer experience: What lofty expectations mean for insurers

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Grace Lau

Director of Content

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Customer Support + ExperienceInsurance

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Conversational AI answering a patient question on a live chat
👉 Further reading:

Learn more about examples of AI in insurance.

Omnichannel feature in dialpad
AI Assist for insurance
Ai Sentiment Analysis healthcare
Screenshot of Ai CSAT dashboard
Lemonade insurance customer experience copy

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FAQs about customer experience in insurance