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Real-world contact center lessons to improve the patient experience

Grace Lau

Director of Content

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Contact Center OperationsHealthcare

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Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center

Screenshot of adding and managing phone numbers from Dialpads online dashboard

Screenshot of Dialpads integration with Salesforce

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

Dialpad Ai not only transcribes calls in real time, it can also analyze the sentiment of calls as they're happening.

Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls

Screenshot of Dialpads built in contact center analytics dashboard

Screenshot of setting up an IVR flow in Dialpads online dashboard