Dialpad LogoDialpad Logo Icon
BLOG
Share

Back to Blogs

Dropped calls: They suck—here's how to fix them

Grace lau headshot
Grace Lau

Director of Content

Dropped calls header

Share

👀 Too many dropped calls?

Grab this IT Checklist for Buying a Communication Platform / Phone System. It walks you through 9 key questions to ask so that you can work from anywhere—and yes, reduce dropped calls.

👉 Fun fact:

Telephone networks try to optimize the number of calls that are successfully connected. The dropped call rate (or DCR for short) is an integral performance metric for these networks. It's a critical measure of service quality in the telecoms industry because it tells you what percentage of a telecom operator’s calls are dropping. Operators keep track of DCR across regions to minimize DCR rates as much as possible, both to keep their customers (aka. you) happy and reduce operational expenses. They don't want to be known as "the networks that drop calls."

🔌 Shameless plug:

If you’re looking for a complete communication platform that lets you make crystal-clear calls with customers and prospects, Dialpad can give you that! Plus, because Dialpad is designed for the cloud, you’ll be able to make and take calls on any device—from your laptop to your smartphone, to a classic desk phone.

5.jpg
T Mobile Collaborate
External obstructions to call quality
7

Tired of dropped calls?

Try a unified communications platform that's designed for crystal-clear voice and video calls, around the world. Take Dialpad for a test drive with a 14-day free trial! Signup takes just a few minutes, and you'll be set up with a virtual phone number too. Or, take a self-guided interactive tour of the app first!

Sign up for free