Dialpad + HubSpot: Use them together to optimise sales operations

Imagine: Accessing your business phone system and CRM in the same platform with the ability to synchronise your sales data with your call activities.

Well, it’s possible. And the Dialpad integration for HubSpot is how.

You’ve probably heard of HubSpot—it’s an inbound CRM and marketing software that helps companies attract leads online and convert them into customers. By integrating HubSpot with Dialpad, you can log your business phone calls in conjunction with specific deals to keep track of your activities easily and efficiently.

The benefits of using Dialpad with HubSpot

Using Dialpad’s sales automation tools with HubSpot’s CRM provides additional data points to make the sales process smarter, letting teams do things like:

• Unify communications. With integrated tools, sales teams don’t have to worry about customers receiving unexpected messages from marketing or customer service teams since there’ll be visibility throughout.

• Set up sales automation. Automate sales outreach, call logs, reminders, and actions that let your agents know when it’s time to engage a prospect.

• Access customer profiles in one place. Pull in prospect data, social information, and company data to guide sales conversations.

• Improve data accuracy. Ensure calls are logged accurately and associated with the correct contact record and remove duplicate records automatically using HubSpot.

Dialpad + HubSpot: 3 ways to optimise customer communications

It’s amazing when your tools talk to each other. Here are three ways introducing Dialpad and HubSpot can do great things for your sales.

1. Sync sales data with call activities

By integrating your cloud business phone system with your CRM, your sales data and call activities will automatically be synced across both systems. This is great for sales leaders, who’ll be able to get a holistic view of how deals are developing and more accurately forecast future deals.

Syncing your data also saves reps time since they won’t need to switch between sales apps or worry about manual data entry, letting them focus on what they do best: selling.

2. Automate call logging and transcription

Dialpad provides automated call logging for inbound and outbound calls, real-time transcription of calls and voicemails, and captures call notes. Automating these things will empower your team to be more productive by freeing up more time that can be spent speaking with prospects.

3. Access real-time data to guide sales conversations

Dialpad displays your contact’s profile and history, including past and open activities, directly in the app. Get a clear idea of your prospects’ interactions with sales and marketing, as well as review any call notes and transcriptions. Empower agents in real-time with customer data, a unified contact timeline, and social and company data, creating a more personalised experience (and driving conversions).

Real-life examples of the Dialpad and HubSpot integration in action

Here are how two companies—Stax and Guidesly—used the Dialpad integration for HubSpot to improve their sales operations. (And how you can too!)

Stax

Stax, an all-in-one payment API with over 20,000 clients, uses Dialpad and HubSpot to improve sales team efficiency. With the Dialpad integration for HubSpot, Stax’s team automatically logs inbound and outbound sales calls, recording notes and action items to the right contacts and improving overall organisation and productivity.

Another feature the Stax team finds especially helpful is Dialpad’s skill-based routing, allowing them to prioritise how agents receive calls based on their ranked proficiency for that type of call.

Guidesly

Guidesly is an e-commerce booking platform built to connect fishing guides and anglers. The team at Guidesly uses the Dialpad integration for HubSpot to connect with customers, calling directly from a prospect’s HubSpot record and cutting out manual data entry completely.

“We use Dialpad daily," says Taylor Lord, Head of Marketing and Product at Guidesly. "It takes away the need for physical mobile company devices and I can make calls from anywhere.”

Dialpad and HubSpot have given Guidesly sales reps the ability to connect with prospects/customers from anywhere and streamlined the sales process. The reps especially appreciate features like:

• Automated contact logging and customer activities

• Simple setup and user interface

• Instant data capture

• Access to an app that eliminates the need for a separate work phone

With the Dialpad integration, sales reps can call directly from Dialpad in HubSpot, where the call is instantly logged and transcribed in the contact record.

The Dialpad integration for HubSpot is an all-in-one solution for sales teams to scale operations, improve selling ability, and get time back to dedicate to having meaningful conversations with prospects and customers.