The top 7 Dialpad alternatives: How do they compare?

If you’re working in an industry where remote work is quickly replacing traditional office environments, then you probably know how important communications technology is in terms of keeping teams connected.

But choosing the right solution for your organisation isn’t always easy. Whether you’re looking for a simple VoIP phone system to replace your legacy PBX, basic video conferencing software, or a fully unified cloud communications platform—there are plenty of options out there.

So, our guess is you’ve found your way to this page because you’re thinking about investing in a new business communications platform, but you’re not quite sure if Dialpad is going to cut it for your team.

Well, we’re here to show you:

1. What Dialpad can do, factually—no gimmicks

2. The other options out there, and how they stack up against Dialpad

To be clear, our goal here is to show you what types of business and organizations Dialpad would be a good fit for.

We’re not going to just say Dialpad is the best option for every type of business, because let’s face it—if you’re a small business that’s looking for a completely free phone system or that just needs a free business phone number, Dialpad might not be the best fit for you.

(Dialpad's Ai Voice plan starts at £12 per user per month, but it comes with unlimited calling in your country, the US, and Canada—among a ton of other features, but more on that later.)

What is Dialpad?

Dialpad is a user-friendly, unified business communications platform. What that means is that it gives you HD voice calls, instant and SMS messaging, video meetings, and even a fully integrated contact centre platform—all in one intuitively designed app.

Not only does it have all the advanced telephony features you’d need in a phone system, it also has integrations with many popular business tools to streamline workflows and empower employees to work more efficiently, from anywhere.

Based on the pricing we mentioned briefly above, Dialpad is technically a Unified Communications as a Service (UCaaS) platform which you can pay for month-to-month, or on an annual plan, for even more cost savings.

Dialpad pricing

Standard: £12 per user per month — includes a free local VoIP number and:

• Unlimited calling in your country, the US, and Canada,

• All the telephony features you need like call routing, IVR, call recording, auto-attendant, call transfers, call forwarding, voicemail transcription, and more

• Integrations with Google Workspace and Microsoft 365

• Support for desk phones and toll-free numbers

• 24/5 Web / chat support

Pro: £20 per user per month — includes:

• Everything that’s in the Standard plan,

  plus

  a wider range of CRM and other integrations like

  Salesforce

  ,

  Outreach

  ,

  Zendesk

  , and more

• Hold queues

• 24/7 phone and chat support

Enterprise: Everything in Pro plus a 100% uptime SLA and custom retention policies

Dialpad allows you to take it for a test drive before making any commitments, with a 14-day free trial. Sign up in just a few minutes to get set up with a new business phone number.

What makes Dialpad better than most other alternatives on the market?

As you’ll see in a bit, there are some similarities between Dialpad and the other best alternatives. One big one is the fact that many of these tools have multiple communication channels.

(Side note: We’ll look at both these alternatives both as Dialpad Ai Voice alternatives, which is more UCaaS-focused, and also in terms of their contact centre products, since many businesses with support and sales teams will need this kind of platform.)

Phone calls, instant and SMS messaging, video conferencing—these three major communication channels are table stakes for many “all-in-one unified communications” solutions, including both Dialpad and many of its competitors. (That’s also why some of the weaker / less robust Dialpad alternatives didn’t make the list.)

Here are a few things that you might not have known about, and how they make Dialpad very different from the other options.

It’s really easy to use

Here’s the thing. Every marketing website says their tool is easy to use. But what does that really mean? We can’t speak for all of the others, but for Dialpad that means you can add users and manage phone numbers—right from your online dashboard, in seconds:

It means you can add call forwarding numbers, again, easily in seconds:

And yes, even retrieve your voicemails easily, right from the same app where you’d do everything else—and the app works across iOS, Android, PC, and Mac:

Dialpad is also browser-based, meaning your clients and prospects can join calls or video conferences without downloading anything. But what’s unique about this is that you get full functionality in the web browser. Even if you’re the host, you can host a meeting and do everything from muting participants to locking the meeting and more—from your web browser:

A robust, fully integrated contact centre

If you have a customer support team, sales team, or general contact centre team, Dialpad's cloud contact centre solution is fully integrated with its UCaaS platform.

That means agents and supervisors don’t have to toggle between different apps and windows to do their work. They can message each other, handle customer communications, and more—all in the same app:

Here are a few features that come with Dialpad Ai Contact Centre:

• A power dialler

• Robust WFM capabilities

• A

  voicemail drop feature

  that lets sales reps drop a pre-recorded message into a call when they hit a prospect’s voicemail (instead of having to recite the message every time)

• Contact centre analytics

  showing things like inbound call metrics, abandoned call rates, call volume patterns, and average speed to answer heatmaps:

Proprietary AI that’s built into all its products

This is one of Dialpad’s biggest differentiators. Its AI (which we call Dialpad Ai) is built by our own team from the ground up—not a third party software—and is integrated right into all of Dialpad’s products, including both its UCaaS and CCaaS platform.

What it does: Transcribe phone calls in real time. This is unique because most transcription software will send you the transcript after the call. Sometimes, it can take a few hours to get a transcript.

With Dialpad, you can see the transcript update itself as the conversation is happening. And it can transcribe more accurately than almost all leading competitors:

If it sounds incredible, that's because it really is, and we'd love to show you more of how it works with a product tour—you can book one here. Dialpad also has a handy post-call automation that will log your call summaries and send your attendees an email after the meeting has ended with a recap:

Okay, so Dialpad Ai can transcribe all your meetings and customer calls so that you don’t have to furiously type up notes while you’re talking. But that’s not all it can do.

It can also pick out keywords and phrases that you want to keep track of. Say you want to see how frequently customers are calling about refunds. You can create a “Custom Moment” in Dialpad to track every time someone says “refund” or “money back” or “cancel”—whatever related words you want:

To take that a step further for contact centre agents, you can also create Real-time Assist (RTA) cards that pop up automatically when certain keywords are spoken!

Let’s use Dialpad as an example. Say we have some newer agents who aren’t familiar with our process on how to port phone numbers yet—but we need to get them on the phones right away because we’ve got high call volumes. How can we make sure they’re answering questions about refunds properly, without sitting in on every single call to help?

Easy. Create an RTA card with notes about porting, and set it to trigger automatically on agents’ screens whenever “port” or “porting” is spoken on a call:

Flexible pricing

Dialpad is priced very competitively compared to the biggest Dialpad alternatives, with plans starting at £12 per user per month. And beyond the comparatively low price tag, this also includes things like unlimited call recordings, voicemail transcriptions, free unlimited video meetings, and many more features that are typically paid add-ons with unified communications providers.

Enough about us… Here’s how the best Dialpad alternatives stack up

1. Zoom

Zoom is a popular video conferencing platform that’s grown a lot thanks to heavy mainstream use by a consumer audience. Like Dialpad, Zoom has phone calls and screen sharing, and its basic plan caps meeting times at 40 minutes, which is comparable to other free options.

However, Zoom is also known for leaving users vulnerable and causing security issues like exposing user passwords and leaking private information. Zoom’s popularity has unfortunately worked against it a bit, making it a huge target for hackers, who are known for “Zoom-bombing.”

Is it better than Dialpad?

The short answer? No, not really. If you just need free video conferencing, Dialpad has it too—not to mention it makes everyday admin tasks like adding phone numbers and managing users very easy, which is especially great for small businesses.

There’s also the fact that Zoom’s security issues have caused the likes of Google, NASA, and even Taiwan and the Australian Defense Force to ban its use.

Beyond security, there’s also the fact that Dialpad has a more robust communications platform that has all the basics in terms of phone calls, messaging, and video conferencing—but unlike Zoom, also has a very robust built-in contact centre platform.

2. 8x8

Like Dialpad, 8x8 is a cloud phone system that allows you to make audio and video web conference calls, with an option to add contact centre features. It does have a free version that’s used by businesses needing a basic web conferencing platform.

However, 8x8 is a legacy platform that’s been around for quite some time, and some of their features, like the design of their softphone / mobile app, reflect that.

Is it better than Dialpad?

Again, it’s a no from us. 8x8 has many of the basic UCaaS features, but it doesn’t have the unique AI and built-in advanced features that Dialpad has, nor do the aesthetics of the user interface match up (in our opinion). It also is reselling another company's contact centre solution, like RingCentral. Dig deeper into how 8x8 stacks up against Dialpad.

Pricing-wise, it’s quite comparable to Dialpad, but it’s worth noting that 8x8’s most basic plan is missing some of the more advanced features that come with Dialpad.¹

3. RingCentral

Just like Dialpad, RingCentral markets itself as a UCaaS solution with a whole host of functionalities including voice, messaging, and video calling. It also has a range of calling features similar to Dialpad, like IVR, call forwarding, and call recording.

Is it better than Dialpad?

Although it offers similar features to Dialpad, it just doesn’t do so quite as well. The pricing of RingCentral is slightly odd, too, so if you want to consolidate all your tools with phone calling, call recordings, and audio conferencing, you’ll need to skip the cheapest pricing tier and opt for the “Standard” plan instead (which costs £18.99 per user per month at regular price). Dialpad, on the other hand, allows you access to these features on its basic £12 plan.²

Get a closer look at RingCentral vs Dialpad and other RingCentral alternatives. The other important thing to note is that RingCentral is reselling another company's contact centre product—which means its user interfaces between its communications app and contact centre product may look completely different and may even require separate sign-ins and accounts.³

4. GoTo Meeting

GoTo Meeting (formerly Jive) is a relatively affordable and flexible business webinar tool that helps businesses focus on remote work and collaboration.

Very similar to Zoom, GoTo Meeting offers the same basic functionality at a comparable price. It starts at just £10.00, which is quite affordable, but this lowest plan doesn't come with features like call transfer, call flip, or call recordings.

Is it better than Dialpad?

Although GoTo Meeting can be a solution for businesses that want a simple video conferencing tool, it doesn't offer the robust functionality of a unified communications platform like Dialpad if you're comparing similar price points. It also doesn't have the robust, built-in AI that Dialpad comes with, which powers features like real-time transcription and post-call summaries.

5. Webex

Cisco Webex is a platform for video conferencing, cloud phone service, and webinars. Webex is a pretty big name in the UCaaS world, and like Dialpad, is available on desktop and mobile, along with features like call forwarding and call routing.

Also like Dialpad, it has a free plan aimed at small businesses that just need video conferencing, but if you need a business phone system, Webex doesn’t have unlimited calling. You have to pay for minutes as you go, which could work if you don’t really have phone calls often, but it can really add up if your team is often on voice calls with prospects and clients.⁴

Is it better than Dialpad?

Not really. For video conferencing, sure, Webex is fine, but if you need a full-fledged all-in-one communications platform that offers the scalability growing businesses need, with simple pricing, then Webex is likely not the most cost-effective solution. Learn more about the best Webex alternatives.

6. Vonage

Vonage is a cloud-based VoIP provider that has a mobile and desktop app, and what’s unique about it is that Vonage has a big residential focus as well—not just aimed at businesses.

Vonage has a few pricing tiers that start at £9.00 per user per month (which is very reasonable), though this lowest plan is pretty thin functionality in comparison to Dialpad and doesn't include basic features like a virtual receptionist or on-demand call recording.⁵

Is it better than Dialpad?

For work use, Vonage is a bit lacking in terms of business communications features. For example, call recording and visual voicemail are both paid add-ons, and you don’t get a multi-level auto attendant in the most basic plan. So for us, it’s a no. But you can take a closer look at how Vonage compares against Dialpad here.

Why Dialpad is worth at least trying out for free

There are many Dialpad alternatives out there—and to be honest, very few of them come close if you’re considering a balance of pricing, modern features, and ease of use.

In almost all cases, Dialpad’s cloud business communications platform will give both small businesses and enterprise organisations all the tools they need to connect and collaborate productively.

But the best way to really know is to try it out for yourself. Dialpad has a free trial, and you can also book a product tour to see how it works firsthand.

Although there were some strong contenders on this list, Dialpad is the number one choice for businesses seeking a robust, flexible, and scalable cloud communications platform.

¹8x8.com/products/business-phone

²ringcentral.com/office/plansandpricing.html

³contact-centres.com/ringcentral-and-nice-expand-and-extend-contact-centre-partnership/

⁴webex.com/pricing/index.html

⁵vonage.co.uk/unified-communications/pricing/