Katherine stone 203x203

Senior B2B SaaS Writer at GetVoIP

Uncover how AI transforms contact center operations, enhancing customer service, agent performance, and operational efficiency.

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The role of AI in contact center operations

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Katherine Q. Stone - Senior B2B SaaS Writer at GetVoIP

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DIALPAD APPS

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

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Leading Cloud Communication Platform - Dialpad

Katherine Q. Stone

Need a local area code? Dialpad has you covered from coast to coast with number availability in over 50+ countries.

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Get to know our game-changing Ai-powered solutions.

Watch Dialpad in action

Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

Out-of-the-box Ai

DialpadGPT works for every role and industry. Plus, it can be customised to understand unique business use cases and industry-specific jargon.

Built for business

Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

Always accurate

With DialpadGPT, the possibilities are endless. We’re always releasing new features and integrations.

Non-stop innovation

Put tasks on auto-pilot

Offer virtual assistance

Speed up onboarding

Make data-driven decisions

Simplify workflows & generate insights

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Connect teams, delight customers, and grow your business—all with one Ai-powered app.

Ai that means business

Choose from over 70 integrations

Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.

Ai Voice

Expedite onboarding, simplify coaching, and empower agents to deliver customer delight.

Ai Contact Centre

Automate routine lead management tasks, streamline coaching, and help reps close deals faster.

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Katherine Q. Stone has over 5 years of experience covering the B2B tech and Software as a Service beat, with a particular focus on UCaaS, CCaaS, and AI solutions. She has a special interest in AI’s influence on business process management, user experience, and labor.

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