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Director, Tier 1 Support and Development

Check out 15 top call center KPIs (Key Performance Indicators) to help you keep your customer support on track and ensure agents stay productive.

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15 Vital call center KPIs to track

Call center optimization doesn't have to be tricky. Learn from our  experienced Director of Support and team to optimize your contact center TODAY.

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Call center optimization: Tips from Dialpad's Director of Support

Learn these 8 proven-and-tested call center best practices from our in-house CS leader. Deliver excellent customer experiences and empower your agents.

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Call center management: Best practices, tips, and strategies

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Dulce Ramirez: Director, Tier 1 Support and Development

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

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Leading Cloud Communication Platform - Dialpad

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