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AI for bilingual contact centers: Bridging the language gap

Anne Paling

Anne Paling

Manager, Data Annotation & Testing

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Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

Conversational AI answering a patient question on a live chat

Screenshot of creating a Custom Moment in Dialpad which uses AI to track how often certain keywords are coming up on calls

Screenshot of Dialpads AI powered real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call

Dialpad Ai powers bilingual contact centers

See how Dialpad Ai can help you create personalized and culturally sensitive interactions. Book a demo of Dialpad Ai Contact Center, or take a self-guided interactive tour of the app first!