International calling

Your office's call credit balance will be charged when a team member makes any international calls or receives any calls to toll-free lines associated with your office.

The US, Canada, and your country (if it's not one of those two). All Dialpad-to-Dialpad calls are also free.

Almost every country in the world—you can see the full list here.

In some rare cases, certain features may not be available internationally.

The first way to calculate the costs of wired vs. wireless calling is to check the rates of a traditional landline phone provider against a VoIP business phone system provider (like Dialpad). This will give you a quick picture of how much you’ll pay per minute to countries you call regularly.

But, call rates aren’t the only cost attached to international calling. You should also consider hardware, installation, and maintenance costs. For wired calling, you often need expensive hardware that needs to be installed and maintained by tech experts.

If you opt for wireless calling with a cloud communications provider, there’s no need to install hardware or maintain it. Maintenance and updates are automatically rolled out by your vendor and you can simply download the Dialpad app to your mobile device or web browser and start calling.

Finally, you should also consider the scaling costs. If you want your business to grow, you’ll need more phone lines for your growing staff numbers. With wired calling plans, you’ll need to purchase extra lines and may need more hardware installed.

With a cloud solution like Dialpad, on the other hand, you'd just increase the number of lines on your subscription plan, which is much more cost-effective.

With Dialpad, you get unlimited calls within your home country as well as the U.S. and Canada. You can also see our full list of rates for different countries here all around the world from Taiwan to Nigeria, to the United Kingdom and Puerto Rico.

(Just hit "Control + F" and type the country name you’re looking for, and you’ll see our calling and texting rate in your currency. These rates are per minute for calls and per message for texts.)

While national calling requires an area code or city code, there are some additional international dialing codes you should be aware of if you want to make an international call.

Exit codes

Also known as an international access code or international direct dialing (IDD) code, exit codes are a prefix used when making international calls that indicates that the call is being made to an international number. Nowadays, the plus (+) symbol is a universally accepted exit code.

Country codes

After the exit code, you’ll need to add another prefix to the number you’re calling: A country code.

For example, the international prefix for most North American numbers is 1, so when calling a number in Chicago or Ontario, you would dial +1 before dialing the phone number—unless you’re calling from within that country.