Brian Peterson@2X

Co-Founder and VP, Engineering

Discover how Dialpad's EPD-wide Launchathon brings together teams to spark creativity, solve problems, and launch exciting new features.

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Dialpad Hackathon

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Contact center experience is how customers view their interactions with a brand. Get your contact center experience right and keep improving with our guide. 

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What is contact center experience and how do you improve it?

Discover the 25 essential call center software features for success in 2024 with our in-depth, comparative list. Learn all you need to make an informed decision.

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25 Essential call center software features for success in 2024: What to look for

Explore VoIP advantages and disadvantages in our definitive guide. Learn all you need to know to make the right decision, from the benefits to the challenges.

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10 VoIP advantages and disadvantages: A 2024 comparison guide to all you need to know to decide

Our concise guide reveals the top 10 major call center challenges faced worldwide in 2024, plus 10 solutions to overcome them easily. 

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Top 10 most common call center challenges in 2024, plus 10 best solutions to overcome them

 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

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AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

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Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

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What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

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Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

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Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Closing ratio is the percentage of total sales prospects engaged that become a completed sale. Learn more about calculating and improving your close rates.

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Closing ratio: Understanding and improving it within your sales team

Dialpad Ai: The AI Best Practices Guide

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The Dialpad Ai best practices guide

When it comes to combining AI with your conversati...

Dialpad Ai transcribing a phone call in real time.

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Following up on to-dos Challenge: Keeping track of...

Dialpad's AI-powered post-call summary with transcript, recording, and action items.

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Dialpad's AI-powered post-call summary with transc...

Breaking through silos Challenge: Workplace silos ...

Get your copy of the AI + Compliance Guide

Coaching at scale Challenge: No way to scale coach...

Dialpad's real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call.

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Dialpad's real time assist card feature popping up...

Finding the right solution Okay, we've gone throug...

Book a product tour of Dialpad's AI-powered collaboration platform!

Want to see how Dialpad Ai can work for your busin...

Want to see how Dialpad Ai can work for your business?

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Dialpad Ai: The best practices guide

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