How is it calculated?
What is a customer satisfaction score (CSAT)?
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No CSAT surveys responses? No problem
Book a demo of Dialpad's customer engagement platform to see how it can help you measure customer satisfaction (and improve your CSAT metrics) using artificial intelligence. Or, take a self-guided interactive tour of the app on your own first!
👉 Case study time:
👉 See how they did it:
👉 Further reading:
See how Dialpad can help you improve your CSAT scores
From easy CSAT survey creation to AI-powered features that can help you get a more comprehensive view of how your customers are feeling, there's a ton you can do in Dialpad Ai Contact Center. Book a product tour to see how it works!