How is it calculated?
What is a customer satisfaction score (CSAT)?
![A customer on the phone with a company, with Dialpad's predictive Ai CSAT feature overlaid on top](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1560120%2F617464debf3f438e96ba3ddb1cb9633b%2FPredictive-CSAT-hero-image.png&w=3840&q=75)
![Creating a new CSAT survey v2](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F4513257%2Fbff5a7581be98e7c8bcd933f0323393b%2FCreating-a-new-CSAT-survey_v2_2022-10-24-140426_yduz.png&w=3840&q=75)
![Csat score calculation](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F2066799%2Fe199a571e2cafbb00e40e3f93e4ba52a%2Fcsat-score-calculation.jpg&w=1920&q=75)
✨ UPLEVEL YOUR CONTACT CENTER
![Predictive Ai CSAT Analytics blog size](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F2120256%2Fd74f72bd7ecbb21da2cc274678a65953%2FPredictive-Ai-CSAT-Analytics-blog-size_2022-06-01-155440_yrfs.png&w=1920&q=75)
![Csat image](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F722202%2Fbb07b83334e5f86f051792e307bd3fa8%2Fcsat-image.png&w=3840&q=75)
No CSAT surveys responses? No problem
Book a demo of Dialpad's customer engagement platform to see how it can help you measure customer satisfaction (and improve your CSAT metrics) using artificial intelligence. Or, take a self-guided interactive tour of the app on your own first!
👉 Case study time:
👉 See how they did it:
👉 Further reading:
![NPS calculation graphic blog size](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F2060718%2Fd7b0e86458da28418cef3369e7c1c8d6%2FNPS-calculation-graphic-blog-size.jpg&w=1920&q=75)
See how Dialpad can help you improve your CSAT scores
From easy CSAT survey creation to AI-powered features that can help you get a more comprehensive view of how your customers are feeling, there's a ton you can do in Dialpad Ai Contact Center. Book a product tour to see how it works!