What is a Sub-Processor?
Dialpad may engage and use third party data processors with access to certain customer data (each, a "Sub-processor") in order to support delivery of our Services. For example, Dialpad currently uses Sub-processors to provide infrastructure services, and to help us provide customer support and email notifications. This page provides important information about the identity and role of Sub-processors. The table below shows what activity each sub-processor performs. Prior to engaging any sub-processor, Dialpad undertakes a thorough review to evaluate the privacy, security and confidentiality practices of potential vendors that will or may have access to or process customer data.
Dialpad maintains contracts with each Sub-processor to limit the processing of customer data to the extent necessary to provide the specified service, to ensure levels of privacy and security at least equivalent to those provided by Dialpad, and to minimize the amount of customer data that is processed.
Entity Name | Processing Activity | Country of Processing | Lawful Basis | Business Address | Contact Information | Resources |
Amplitude, Inc. | Analytics Provider | US | Contract | 631 Howard Street, Floor 5 San Francisco, California 94105 | Amplitude, Inc. - Privacy, privacy@amplitude.com 631 Howard Street, Floor 5 San Francisco, California 94105 | |
DataDog, Inc. | Analytics Provider | US | Contract | 620 8th Ave, 45th Fl New York, New York 10018 | Datadog, Inc., gdpr@datadog.com 620 8th Ave, 45th Fl New York, New York 10018 | |
Looker Data Sciences, Inc. | Analytics Provider | US | Contract | 101 Church Street Santa Cruz, California 95060 | Looker Data Sciences, Inc., looker-data-protection@google.com 101 Church Street Santa Cruz, California 95060 | |
Domo, Inc. | Analytics Provider | US | Contract | 772 East Utah Valley Drive, American Fork UT 84003 | Domo, Inc. - Privacy Office, privacy@domo.com 772 East Utah Valley Drive, American Fork UT 84003 | |
Smartsheet Inc. | Project Management | US | Contract | 10500 NE 8th St. Suite 1300, Bellevue WA 98004 | Legal - Privacy Office, privacy@smartsheet.com 10500 NE 8th St. Suite 1300, Bellevue WA 98004 | |
Zendesk, Inc. | Customer Support Software | US | Contract | 1019 Market Street San Francisco, California 94103 | Zendesk, Inc., Attn: Privacy Team and DPO, privacy@zendesk.com, euprivacy@zendesk.com 1019 Market Street San Francisco, California 94103 | |
MaestroQA, Inc. | Quality Assurance | US | Contract | 33 W. 17th St., 8th Floor, New York, New York 10011 | Data Protection Officer, privacy@maestroqa.com 33 W. 17th St., 8th Floor, New York, New York 10011 | |
Visualware, Inc. | Quality Assurance | US | Contract | 937 Sierra Dr., PO Box 668, Turlock, CA 95381 | 937 Sierra Dr., PO Box 668, Turlock, CA 95381 | |
Appen | Transcription and Annotation Service | US, Philippines | Contract | Level 6/9 Help St., Chatswood, NSW 2067, Australia | Data Privacy Officer, dpo@appen.com Level 6, 9 Help Street, Chatswood, NSW, 2067, Australia | |
Cobalt Speech and Language, Inc. | Language Modeling | US | Contract | 29 Scribner Rd, Tyngsboro, Massachusetts 01879 | Cobalt Speech, dataprivacy@cobaltspeech.com 29 Scribner Rd, Tyngsboro, Massachusetts 01879 | |
Amazon.com, Inc. | Telephony Infrastructure | US | Contract | 2021 Seventh Ave Seattle, Washington 98121 | William Way Associate General Counsel, Privacy Amazon.com, Inc. 2021 Seventh Ave Seattle, Washington 98121 (206) 266-1000 | |
Cloud Elements | Telephony Infrastructure | US | Contract | 3858 Walnut St #235, Denver, CO 80205 | Ed Fuller VP, IT and CISO Cloud Elements Inc Colorado 3858 Walnut Street, Suite 235 Denver, Colorado 80205 (720) 244-5270 | |
ElasticSearch | Telephony Infrastructure | US | Contract | 800 W. El Camino Real, Suite 350, Mountain View, CA 94040 | Elasticsearch, Inc. Attn: Privacy Team, privacy@elastic.co, dpo@elastic.co 800 El Camino Real, Suite 350 Mountain View, CA 94040 | |
FiveTran | Data Integration and Management | US | Contact | 405 14th St Suite 1050 Oakland, California 94612 | Fivetran Inc., privacy@fivetran.com 405 14th St Suite 1050 Oakland, California 94612 | |
IPQualityScore, LLC | Fraud Prevention | US | Contract, Legitimate Interest | PO Box 19052 Las Vegas, Nevada 89132 | Data Compliance Officer, IPQualityScore LLC, Support@ipqualityscore.com PO Box 19052 Las Vegas, Nevada 89132 | |
Pusher, Ltd | Push Notifications | US, UK | Contract | Eighth Floor 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ | Pusher, Ltd., dataprotection@pusher.com Eighth Floor 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ | |
UserVoice, Inc. | Analytics Provider | US | Contact | 234 Fayetteville St., 3rd Floor, Raleigh, NC 27601 | UserVoice Inc., privacy@uservoice.com 234 Fayetteville St., 3rd Floor, Raleigh, NC 27601 | |
BugCrowd, Inc. | Penetration Testing | US | Contract, Legitimate Interest | 921 Front St., 1st Floor, San Francisco, CA 94111 | Bugcrowd, Inc., gc@bugcrowd.com 921 Front St., 1st Floor, San Francisco, CA 94111 | |
Bharti Airtel Company | Telephony Infrastructure | India | Contract | Airtel center Plot No 16 Udyog Vihar Phase IV Gurgaon - India | Airtel, privacygrievance.officer@airtel.com Airtel center Plot No 16 Udyog Vihar Phase IV Gurgaon - India | |
Bandwidth, Inc. | Telephony Infrastructure | US, EU | Contract | 900 Main Campus Drive, Suite 500, Raleigh, North Carolina 27606 | Bandwidth Inc., Attn: Legal - Privacy, privacy@bandwidth.com 900 Main Campus Drive, Suite 100, Raleigh NC 27606 | |
Lumen Technologies | Telephony Infrastructure | US, Brazil | Contract | 100 CenturyLink Dr. Monroe, LA 71203 United States | Lumen, support@lumen.me 100 CenturyLink Dr. Monroe, LA 71203 United States | |
Colt Technologies Services | Telephony Infrastructure | UK | Contract | Colt House | 20 Great Eastern Street | London | EC2A 3EH | UK | The Group Data Protection Officer, Colt Technology Services Group Limited, gdpr@colt.com Colt House | 20 Great Eastern Street | London | EC2A 3EH | UK | |
Digital Realty Trust LP | Telephony Infrastructure | US, Canada | Contract | 5707 Southwest Parkway, Buidling 1, Suite 275, Austin TX 78735 | Digital Realty Trust LP, privacy@digitalrealty.com, dpo@interxion.com 5707 Southwest Parkway, Buidling 1, Suite 275, Austin TX 78735 | |
Equinix, Inc. | Telephony Infrastructure | US | Contract | One Lagoon Drive Fourth Floor Foster City, CA 94065 USA | Equinix, Inc., PrivacyOffice@equinix.com One Lagoon Drive Fourth Floor Foster City, CA 94065 USA | |
Google Cloud Platform | Telephony Infrastructure, Analytics | US | Contract | 1600 Amphitheatre Parkway Mountain View, California 94043 | Google LLC Google Data Protection Office 1600 Amphitheatre Parkway Mountain View, California 94043 | |
Intelliquent, Inc. | Telephony Infrastructure | US | Contract | 550 West Adams St., Suite 900, Chicago, IL 60661 | Inteliquent, Attn: General Counsel, privacy@inteliquent.com 550 West Adams St., Suite 900, Chicago, IL 60661 | |
Nippon Telegraph and Telephone Corporation | Telephony Infrastructure | Japan | Contract | Otemachi First Square, East Tower, 5-1, Otemachi 1-Chome, Chiyoda-ku, Tokyo 100-8116, Japan | Nippon Telegraph and Telephone Corporation, Point of Contact for Customer Personal Information, ntt_kojin@ntt.com 5-1, Otemachi 1-Chome, Chiyoda-ku, Tokyo 100-8116, Japan | |
Peerless Network | Telephony Infrastructure | US | Contract | 433 W. Van Buren St., Suite 410S, Chicago, IL 60607 | Peerless Network, Inc., Attn: VP, Regulatory Affairs, regulatory@peerlessnetwork.com 433 W. Van Buren St., Suite 410S, Chicago, IL 60607 | |
Purple Stone Telecom, Ltd. | Telephony Infrastructure | Hong Kong | Contract | Belgian Bank Building, Nathan Rd., Mong Kok, Yau Tsim Mong, Kowloon, Hong Kong | Purple Stone Telecomm cr@tollfreechina.com Belgian Bank Building, Nathan Rd., Mong Kok, Yau Tsim Mong, Kowloon, Hong Kong | |
Rackspace US, Inc. | Telephony Infrastructure | US | Contract | 1 Fanatical Place San Antonio, TX 78218 | Chief Privacy Officer, Rackspace Technology, privacy@rackspace.com 1 Fanatical Place, City of Windcrest San Antonio, Texas 78218 | |
Softbank | Telephony Infrastructure | Japan | Contract | -7-1 Kaigan, Minato-ku, Tokyo 105-7529 300 m | Softbank 0088-210-051 | |
Symbio Networks | Telephony Infrastructure | Singapore | Contract | 2 International Business Park, #09-09, The Strategy, Singapore 609930 | 2 International Business Park, #09-09, The Strategy, Singapore 609930 | |
T-Mobile US, Inc. | Telephony Infrastructure | US | Contract | 12920 SE 38th Street Bellevue, Washington 98006 | T-Mobile USA, Inc. Attn: Chief Privacy Officer, privacy@t-mobile.com 12920 SE 38th Street Bellevue, Washington 98006 | |
Voxbone SA | Telephony Infrastructure | EU | Contract | Avenue Louise 489 6th Floor Brussels, B-1050 Belgium | Attn: Privacy, privacy@bandwidth.com 900 Main Campus Dr., Suite 100, Raleigh, NC 27606 | |
Braintree Payment Solutions, LLC | Mobile and Web Payment Platform | US | Contract | 1811 West North Avenue Chicago, IL 60622 United States | ||
Wolters Kluwer | Financial Services | US | Contract | Zuidpoolsingel 2 Alphen aan de Rijn, 2408 ZE | ||
Bill.com | Mobile and Web Payment Platform | US | Contract | 6220 America Center Drive, Suite 100. San Jose, CA 95002 | Attn: Privacy Officer, privacy@hq.bill.com 6220 America Center Drive, Suite 100. San Jose, CA 95002 | |
CliftonLarsonAllen LLP | Financial Services | US | Contract | 220 South 6th Street Suite 300 Minneapolis, MN 55402 United States | webmaster@CLAconnect.com 220 South 6th Street Suite 300 Minneapolis, MN 55402 United States | |
Ernst & Young LLP | Financial Services | UK | Contract | 1 More London Riverside London SE1 2AF United Kingdom | 1 More London Riverside London SE1 2AF United Kingdom | |
Armanino LLP | Accounting software | US | Contract | 12657 Alcosta Blvd, Suite 500, San Ramon, CA 94583 | Armanino, LLP, info@armaninollp.com 12657 Alcosta Blvd, Suite 500, San Ramon, CA 94583 | |
Netsuite | Accounting Software | US | Contract | 2300 Oracle Way Austin, TX 78741 | Oracle Corporation, Global Data Protection Officer, Willis Tower. 233 South Wacker Drive, 45th Floor, Chicago, IL 60606 | |
Bishop Fox | Penetration Testing | US | Contract, Legitimate Interest | 8240 S Kyrene Rd Suite A113, Tempe, AZ 85284 | Bishop Fox, privacy@bishopfox.com 8240 S Kyrene Rd Suite A113, Tempe, AZ 85284 | |
Box.com | Document Management | US, EU, Canada, Japan, Australia | Contract | 900 Jefferson Avenue Redwood City, CA 94063 | Box, Inc., privacy@box.com, dpo@box.com 900 Jefferson Ave, Redwood City, CA 94063 | |
DocuSign | Legal Services | US | Contract | 221 Main St., Suite 1550. San Francisco, CA 94105 | Docusign, privacy@docusign.com 221 Main St., Suite 1550. San Francisco, CA 94105 | |
OneTrust | Vendor Management Software | US | Contract | 1350 Spring Street NW #500, Atlanta, GA, USA, 30309. | DPO: Linda Thielová, dpo@onetrust.com 1200 Abernathy Road Atlanta, Georgia 30328 | |
Clearbit | Marketing Software | US | Contract, Consent | 548 Market St., #95879, San Francisco, CA 94104 | Clearbit, privacy@clearbit.com 548 Market St., #95879, San Francisco, CA 94104 | |
Gainsight | Customer Success Software | US, India, Israel | Contract, Consent | 350 Bay Street, Suite 100. San Francisco, CA 94133 | Gainsight, Attn: General Counsel, privacy@gainsight.com 655 Montgomery Street 7th Floor San Francisco, California 94111 | |
LeanSEM | Marketing Software | US | Contract, Consent | 50 W Liberty St, Ste 880, Reno, Nevada, 89501 | LeanSEM, info@leansem.com Zhenevska 17b, Skopje, Macedonia 1000 | |
Marketo | Marketing Software | US | Contract, Consent | 601 Townsend St., San Francisco, CA 94103 | Marketo, Attn: Privacy, Legal, privacyofficer@marketo.com 601 Townsend St., San Francisco, CA 94103 | |
Outreach Corp. | Marketing Software | US | Contract, Consent | 333 Elliott Ave W #500. Seattle, WA 98119 | Outreach Corporation, support@outreach.io, 333 Elliot W Ave, STE 500 Seattle, Washington 98119 (206) 866-9727 | |
RightWave, Inc. | Marketing Software | US | Contract, Consent | 255 N Market St, Ste 267, San Jose, CA 95110 | Rightwave, 1-408-423-8300 255 N Market St, Ste 267, San Jose, CA 95110 | |
Segment.io Inc. | Marketing Software | US | Contract, Consent | 101 Spear St., Fl. 1, San Francisco, CA 94105 | Segment.io, Inc., privacy@segment.com 101 Spear St., Fl. 1, San Francisco, CA 94105 | |
Sendoso | Marketing Software | US | Contract, Consent | 447 Battery St. Floor 2. San Francisco, California 94111 | Sender, Inc., privacy@sendoso.com 639 Front St, Floor 3, Fl 3 San Francisco, California 94111 | |
Survey Monkey | Analytics Provider | US, EU | Contract | One Curiosity Way, San Mateo, CA 94403 | Momentive Inc., One Curiosity Way San Mateo, California 94403 2 Shelbourne Buildings, 2nd Floor, Shelbourne Rd., Ballridge, Dublin 4, Ireland orm | |
Alyce | Marketing Software | US | Contract, Consent | 330 Cochituate Rd., Framingham, MA 01701 | Alyce, Inc. Attn: Privacy/Legal, privacy@alyce.com 330 Cochituate Rd., Framingham, MA 01701 | |
Nextroll, Inc. | Marketing Software | US | Contract, Consent | 2300 Harrison St., San Franciso, CA 6110 | Nextroll Limited Attn: Legal, support@nextroll.com, dpo@nextroll.com 1 Burlington Plaza, Burlington Rd, Dublin 4, Ireland Lucis Privacy Group Nextroll Data Protection Officer, 1050 Paige St., San Francisco, CA 94117 | |
Mutiny | Marketing Software | US | Contract, Consent | 777 Florida St #304, San Francisco, CA 94110 | Mutiny, privacy@mutinyhq.com 777 Florida St #304, San Francisco, CA 94110 | |
Smartling | Translation Services | US | Contract | 1375 Broadway 14th Floor New York, NY 10018 | Smartling, hi@smartling.com 1375 Broadway 14th Floor New York, NY 10018 | |
Atlassian, Inc. | Project Management | US | Contract | Level 6, 341 George Street, Sydney, NSW 2000, Australia | Atlassian, privacy@atlassian.com, eudatarep@atlassian.com Atlassian Pty, Ltd. c/o Atlassian, Inc. 350 Bush Street, Level 13 San Francisco, California 94104 Atlassian B. c/o Atlassian, Inc. 350 Bush Street, Level 13 San Francisco, California 94104 | |
Demandbase, Inc. | Sales Software | US | Contract | 680 Folsom St. #400, San Francisco, CA 94107 | Demandbase, Inc., Attn: Privacy, privacy@demandbase.com 680 Folsom St. #400, San Francisco, CA 94107 | |
Highspot, Inc. | Project Management | US, Australia | Contract | 2211 Elliott Ave Suite 400. Seattle, WA 98121 | Highspot, privacy@highspot.com 2211 Elliott Ave Suite 400. Seattle, WA 98121 Highspot Germany GmbH, Birketweg 31, 80639 Munchen Deutschland | |
Lean Data | Sales Software | US | Contract | 2901 Patrick Henry Dr, Santa Clara, CA 95054 | LeanData, leandata@leandatainc.com 2901 Patrick Henry Dr, Santa Clara, CA 95054 | |
Salesforce | Sales Software | US | Contract | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105 | Salesforce Data Protection Officer, privacy@salesforce.com, datasubjectrequest@salesforce.com Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105 | |
Workato, Inc. | Sales Software | US, Germany | Contract | 215 Castro St. Suite 300, Mountain View, CA 94041 | Workato, privacy@workato.com 215 Castro St. Suite 300, Mountain View, CA 94041 | |
Xactly Corp. | Sales Software | US | Contract | 221 Saratoga-Los Gatos Rd. Los Gatos, CA 95030 | Xactly Corp, privacy@xactlycorp.com 221 Saratoga-Los Gatos Rd. Los Gatos, CA 95030 | |
Clari | Sales Software | US | Contract | 1154 Sonora Ct., Sunnyvale, CA 94086 | Clari, privacy@clari.com, clari@gdpr-rep.com 1154 Sonora Ct., Sunnyvale, CA 94086 | |
Chili Piper | Sales Software | US | Contract | 309 Gold Street Suite 28E Brooklyn, NY 11201 | Chili Piper, support@chilipiper.com Chili Piper Privacy, 228 Park Ave. S #78136, New York, NY 10003 | |
Sales Software | US | Contract | 605 W Maude Ave, Sunnyvale, CA 94085 | LinkedIn Corp.., Attn: Legal Dept. (Privacy Policy and User Agreement), 1000 W. Maude Ave., Sunnyvale, CA 94085 LinkedIn Ireland Unlimited Company, Attn: Legal Dept. (Privacy Policy and User Agreement), Wilton Plaza, Wilton Place, Dublin 2, Ireland m | ||
UserVoice | Sales Software | US | Contract | 425 Bush Street Suite 600 San Francisco, CA 94108 | UserVoice, privacy@uservoice.com 425 Bush Street Suite 600 San Francisco, CA 94108 | |
All Bound, Inc. | Sales Software | US | Contract | 3200 North Hayden Rd., Suite 300, Scottsdale, AZ 85251 | All Bound, Attn: General Counsel, compliance@allbound.com 3200 North Hayden Rd., Suite 300, Scottsdale, AZ 85251 | |
OpenAI, L.L.C. | Analytics | US | Contract | 3180 18th Street, San Francisco, CA 94110 | 3180 18th Street, San Francisco, CA 94110 |