Dialpad logo

Contact center experience is how customers view their interactions with a brand. Get your contact center experience right and keep improving with our guide. 

Customer retention header

What is contact center experience and how do you improve it?

Brian Peterson@2X

Co-Founder and VP, Engineering

Discover how Dialpad's EPD-wide Launchathon brings together teams to spark creativity, solve problems, and launch exciting new features.

Dialpad Hackathon 2023 header

From Hackathon to Launchathon: How Dialpad launched 20+ new projects in two months

Discover the 25 essential call center software features for success in 2024 with our in-depth, comparative list. Learn all you need to make an informed decision.

What you need to know about recording phone calls in the UK header

25 Essential call center software features for success in 2024: What to look for

Explore VoIP advantages and disadvantages in our definitive guide. Learn all you need to know to make the right decision, from the benefits to the challenges.

Sales tech stack headers Header

10 VoIP advantages and disadvantages: A 2024 comparison guide to all you need to know to decide

Our concise guide reveals the top 10 major call center challenges faced worldwide in 2024, plus 10 solutions to overcome them easily. 

Escalation management header

Top 10 most common call center challenges in 2024, plus 10 best solutions to overcome them

 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

Dialpad sales

AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

Meredith Moore headshot

Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

3 tips for startups looking for investors header

What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

Enterprise communication tools Header

Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

photography_of_a_contact_center_male__b5baee70-c714-40a6-b2eb-c5825b15fb7c.png

Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Closing ratio is the percentage of total sales prospects engaged that become a completed sale. Learn more about calculating and improving your close rates.

Sales battle cards header

Closing ratio: Understanding and improving it within your sales team

Resources Library: Videos, Webinars, and More

Best VoIP Providers - G2 Crowd Report

G2 reviews

Dialpad is a
#1 VoIP leader
with 800+
5-star reviews

A woman speaking on the phone

A phone showing an incoming call

People in a video conference call

A person joining a video conference call

A TV tower

A man working on a computer

A woman attending to a call

Products

Features

Pricing

Platform

Solutions

Resources

Company

DIALPAD APPS

Facebook

Twitter

LinkedIn

Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

Dialpad - Cloud Communication Platform Powered by AI

Leading Cloud Communication Platform - Dialpad

Ordre du jour

Date et heure

Durée

Emplacement

Inscrivez-vous aujourd'hui

Nos conférenciers

Need a local area code? Dialpad has you covered from coast to coast with number availability in over 50+ countries.

Stay Local

Familiarisez-vous avec nos solutions révolutionnaires optimisées par l'IA.

Découvrez Dialpad

Entraînée à partir de plus de 6 milliards de minutes de conversations professionnelles réelles, DialpadGPT fournit des fonctionnalités d'IA telles que les résumés d'appels instantanés et le coaching en temps réel.

Une IA prête à l'emploi

DialpadGPT s'adapte à tous les rôles et secteurs d'activités. Grâce à ses options de personnalisation, la solution comprend le jargon et les cas d'utilisation propres à chacun.

Conçue pour les entreprises

Entraînée à partir de conversations professionnelles réelles, DialpadGPT peut en extraire avec précision des informations telles que des actions de suivi, des résultats d'appel et des scores de satisfaction client, le tout en temps réel.

Une précision sans faille

Avec DialpadGPT, les possibilités sont infinies et nous publions sans cesse de nouvelles intégrations et fonctionnalités.

Une innovation continue

Automatisez les tâches

Proposez une assistance virtuelle

Accélérez l'onboarding

Gagnez en visibilité

Simplifiez vos flux de travail et générez des informations exploitables

Démarrez un essai gratuit de 14 jours

Connectez vos équipes, ravissez vos clients, et développez votre activité à l'aide de l'application Dialpad optimisée par l'IA.

Une IA au service de votre entreprise

Choisissez parmi plus de 70 intégrations 

Une plateforme unique pour toutes les conversations professionnelles qui permet d’automatiser la prise de notes et renforce la productivité des équipes.

Ai Voice

Réduisez le temps d’intégration et de formation, simplifiez le coaching et équipez vos agents pour mieux satisfaire vos clients.

Ai Contact Center

Automatisez les tâches de gestion des leads, simplifiez le coaching et aidez vos commerciaux à concrétiser des ventes plus rapidement.

Ai Sales

Policies

As the world is moving more and more toward hybrid work, it’s clear there’s no going back to how things were. We’ve drawn from our own progression toward hybrid work and learnings from the team to put together this playbook on how to #WorkFromAnywhere with success.

Choose your language

Contactez-nous

Contacter le support

Contacter le service des ventes

Dialpad is a #1 VoIP leader with 800+ 5-star reviews