Essentials
$80
utilisateur/mois
$95 USD if billed monthly
Voix entrante
Serveur Vocal Interactif (SVI/IVR)
Distribution Automatique des Appels (DAA/ACD)
Enregistrement
Écoute, chuchotement, intervention
IA de base
Advanced
$115
utilisateur/mois
$135 USD if billed monthly
Tous les avantages du forfait Essentials, plus :
Assistance numérique
Assistance en direct
Assistant virtuel numérique
Premium
$150
utilisateur/mois
$170 USD if billed monthly
Tous les avantages du forfait Advanced, plus :
Assistance omni-canale
Ai Scorecards
Ai CSAT
🌟 Native capabilities
- Owns all of its own technology and features—including Ai, real-time transcription, omnichannel, and self-service chatbot functionality.
- Typically needs partner integrations / third-party tools to provide full range of functionality, like Ai, transcription, and omnichannel support.
⏰ Time-to-Value (TTV)
- Setting up a new contact center takes as little as a few minutes thanks to Dialpad’s cloud-native platform and menu-driven self-configuration.
- Setting up new users can take days or weeks, requiring significant professional services involvement.
📈 Scalability
- Incredibly easy to scale up and down—you can add and remove call queues, and hundreds of users all on your own!
- Can scale up (more easily with cloud than on-prem platforms), but difficult to scale users back down if business is only seasonally busy (even for cloud solutions).
💰 Total Cost of Ownership (TCO)
- Dialpad offers transparent pricing, high-value bundles of capabilities, and support is always included in all plans.
- May entice customers with a low initial price point that doesn’t include many needed features.