Contact center
Ai-powered customer support.
Compare Plans | Pro | Enterprise | |
KEY FEATURES | |||
1 | Toll-free number support | ✓ | ✓ |
Hold queues | 25 max | Unlimited | |
Multi-level auto attendant | ✓ | ✓ | |
Custom hold music | ✓ | ✓ | |
Callers in queue | Automatic | Custom | |
Call recording | ✓ | ✓ | |
In-queue callback | ✓ | ✓ | |
BUILT-IN Ai & ANALYTICS | |||
Manager alerts (Service Level, etc.) | ✓ | ✓ | |
Customer sentiment tracking | ✓ | ✓ | |
Call monitoring (Listen In, Barge, Take Over) | ✓ | ✓ | |
Analytics & reporting | Advanced | Custom | |
Call transcriptions | ✓ | ✓ | |
Real-time agent recommendations | ✓ | ✓ | |
Call history | ✓ | ✓ | |
Speech coaching | ✓ | ✓ | |
Status dashboards | ✓ | ✓ | |
Agent screen capture | ✓ | ✓ | |
OMNICHANNEL | |||
Digital Engagement (Social and Web Messaging, Live Agent Chat, SMS) | Call for details | Call for details | |
Self-Service (Virtual Agent) | Call for details | Call for details | |
PRODUCTIVITY & INTEGRATIONS | |||
Automated post-call notes | ✓ | ✓ | |
Online meetings (Dialpad Meetings) | ✓ | ✓ | |
Salesforce (ServiceCloud) integration | ✓ | ✓ | |
Zendesk integration | ✓ | ✓ | |
Autoreach campaign management dialer | Call for details | Call for details | |
Google Workspace integration | ✓ | ✓ | |
Microsoft 365 integration | ✓ | ✓ | |
Playvox Workforce Management | Call for details | Call for details | |
Playvox Quality Management | Call for details | Call for details | |
Custom business rules (APIs) | ✓ | ✓ | |
SECURITY | |||
User management | ✓ | ✓ | |
Admin portal | ✓ | ✓ | |
Single sign-on | ✓ | ✓ | |
HIPAA/BAA compliance | ✓ | ✓ | |
SUPPORT | |||
Knowledge base | ✓ | ✓ | |
Community forum | ✓ | ✓ | |
Support coverage | 24/7 | 24/7 | |
Web (multilingual) | ✓ | ✓ | |
Chat (multilingual) | ✓ | ✓ | |
Phone | ✓ | ✓ | |
Dedicated account manager | Call for details | Call for details | |
Professional deployment services | Call for details | Call for details | |
Service Level Agreement (SLA) | — | ✓ | |
Professional deployment services | — | Call for details |
1 | Only available in the United States and Canada. |
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