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an in-depth guide

Sales intelligence

Running a contact center team? Want to better understand how a good sales intelligence solution can help both agents and supervisors perform at a much higher level? Book a product tour to see how Dialpad's AI-powered customer intelligence platform can work for your team!

A contact center agent in the middle of a call, working from home
logistics post call summary searchable transcript
Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls
Screenshot of Dialpads AI powered real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call
Screenshot of Dialpads sentiment analysis interface where the team at Nexl is able to view the sentiment of live calls
Screenshot of Dialpad Ai Scorecard showing which part of the call an agent met the criteria