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a primer

Improve your customer experience

Learn how to provide a better customer experience, even with a small and scrappy team. And if you're looking for a contact center solution that can help you do that, book yourself a product tour of Dialpad's AI-powered customer engagement platform to see how it can make both agents' and supervisors' lives easier.

A supervisor seeing an agent's call being transcribed in real time in Dialpad
Nps calculation
Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience, boost loyalty, and understand your target demographic
Adding a question to a CSAT survey v2
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Screenshot of Dialpads integration with Salesforce
Dialpad omnichannel flows blog size
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Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls