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A Guide

Digital customer service

What do businesses need in order to provide a high level of digital customer service? Which social media channels should they cover, and how can AI make things easier for agents and supervisors? Keep reading to learn more. Or, take a product tour of Dialpad's AI-powered customer engagement platform to learn how businesses are using it to provide better service online!

Dialpad's Ai Agent Assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call.
Creating a chatbot flow in dialpad self service single item v2
Omnichannel feature in dialpad
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Screenshot of Ai CSAT dashboard
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