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Contact and call center forecasting

Learn about contact center and call center forecasting, and how to making more accurate and efficient staffing decisions. Or, if you're interested in seeing how Dialpad and Playvox's WFM solution integrate to give you a more robust customer engagement platform, book a personal walkthrough!

Computer monitor showing Dialpad's contact center software user interface
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Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center

Tania Cardenas
Senior Sales and Operations Manager at Camino Financial

Lance Schley
Director of Call Centre Operations

Screenshot of a bar graph showing service percentages over time in Dialpad
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