a primer

CCaaS for businesses

Thinking of moving from an on-premises contact center to a CCaaS platform? See how it works and get a walkthrough of the major differences by booking a product tour of Dialpad Ai Contact Center!

A screenshot of social media, digital, and voice channels being handled by an agent in Dialpad's omnichannel contact center platform

✨ UPLEVEL YOUR CONTACT CENTER

Grab the Contact Center Playbook, which breaks down everything you need to know, from setup to staffing to optimizing—with examples from real contact center teams across different industries.

Single Item Card Adding New Agents to CC Team v2

Fun fact:

Smart AutoCare needed efficient and flexible workforce management features for their contact center teams. After vetting the largest and most well established (and most expensive) contact center vendors, they found that Dialpad and Playvox’s integration actually gave them everything they needed—in one cost-effective solution.

Screenshot of setting up an IVR flow in Dialpads online dashboard

👉 Dialpad tip:

Did you know that you can set personalized IVR greetings on Dialpad in multiple languages? Simply navigate to Your Settings > Call Handling & Voicemail > Advanced Options > IVR Menu Language and pick your chosen language from the drop down menu.