Cloud PBX phone system

Watch out for companies that claim to have a “cloud PBX” but are really just hosting a physical PBX in a data center—what they don’t tell you is that a lot of the advantages of a true cloud PBX system for small business are usually removed or reduced.

Grab the Hybrid Work Playbook, which includes real-life case studies and breaks down all things hybrid + remote, from building and sustaining a hybrid workforce to equipping your team for success.

Say you’re getting a new CRM like Salesforce, or switching from an old email system to Google Workspace or Microsoft 365. A cloud PBX phone system can easily integrate with this software, sync contacts and data, and more—with minimum work on your end.

Unlike legacy business phone providers that have been around for decades, Dialpad has built its telephony network using a dual-cloud architecture that’s designed for excellent voice quality worldwide. Ask us about it!

It’s a term that refers to the handoff from the "core" Internet switches" to your office or home, and in the unified communications world, we call that "the last mile." In old times, this meant the actual last mile of wires that used to deliver phone services to your house.

Good cloud PBX providers will provide businesses with a specified service level agreement (SLA), which commits the provider to maintaining a certain baseline level of service at their end. (Dialpad, for instance, offers Enterprise plan customers a 100% uptime SLA, ensuring that downtime is eliminated so businesses can stay connected to their customers.)