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Call monitoring

From tracking and analyzing customer calls to assessing customer service interactions across different channels, call monitoring is essential to running successful contact centers and call centers. Book a product tour to see how it works in Dialpad's AI-powered customer engagement platform!

A supervisor seeing an agent's call being transcribed in real time in Dialpad
Screenshot of adding and managing phone numbers from Dialpads online dashboard
Dialpad meetings transcript in video blog size v4
Call History View UI
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Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of a bar graph showing service percentages over time in Dialpad
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Screenshot of setting up an IVR flow in Dialpads online dashboard