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Call monitoring

From tracking and analyzing customer calls to assessing customer service interactions across different channels, call monitoring is essential to running successful contact centers and call centers. Book a product tour to see how it works in Dialpad's AI-powered customer engagement platform!

A supervisor seeing an agent's call being transcribed in real time in Dialpad
Screenshot of adding and managing phone numbers from Dialpads online dashboard
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✨ PSST—CONTACT CENTER OVERHAUL, ANYONE?

Grab our free contact center playbook that breaks down everything you need to know, from setup to staffing to optimizing.

Call History View UI
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Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of a bar graph showing service percentages over time in Dialpad
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls

Need call monitoring?

Dialpad's AI-powered customer engagement platform is designed to help busy supervisors oversee large teams of agents more effectively. Book a demo to see how it works, or take a self-guided interactive tour of the app on your own!

Screenshot of setting up an IVR flow in Dialpads online dashboard

Need a contact center solution with call monitoring?

Book a product tour of Dialpad's AI-powered customer engagement platform to see how it can make supervisors' (and agents') lives easier!

Call monitoring software FAQs