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Call disposition

A valuable tool for contact center and call center leaders, call disposition provides more visibility into the outcomes of calls and can help supervisors identify areas for improvement. Book a product tour to see how it works in Dialpad's AI-powered customer engagement platform!

Call Disposition Header
A list of calls with their dispositions in Dialpad-s contact center platform
Dispositioning a call from Dialpad-s online dashboard

Erin Willbanks
Head of Customer Experience, PadSplit

Call disposition analytics in Dialpad
Logging a call disposition
Sentiment analysis
Screenshot of a call disposition list displayed in the Dialpad interface