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Automatic Number Identification (ANI)

Automatic number identification (ANI) is a feature that essentially tells you (or your contact center agents) who is calling you. In this guide, we’ll walk through what ANI is, how it works, and how to use it in your contact center. Or, see how this works in Dialpad's AI-powered customer engagement platform with a product tour.

Screenshot of Dialpad Assistant providing AI support with instant info access and suggested responses
✨ Uplevel your contact center

Grab the Contact Center Playbook, which breaks down everything you need to know, from setup to improving customer satisfaction—with examples from real contact center teams across different industries.

Screenshot of Dialpads integration with Salesforce
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Dialpad Meetings transcription feature

Interested in ANI functionality for your contact center?

See how Dialpad Ai Contact Center works with a demo! It comes with Ai-powered real-time coaching, toll-free number support, hold queues, a multi-level auto attendant, and much, much more. Or, take a self-guided interactive tour of the app first!