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contact center software

Built-in wallboards

Managing a busy omnichannel contact center? Then you know how hard it can be to keep an eye on analytics. Dialpad’s AI-powered customer engagement platform has built-in wallboards, and displays real-time data and insights in an intuitive dashboard. Book a product tour to see how it works!

Computer monitor showing Dialpad's contact center software user interface
Dialpads wallboards
Screenshot of enabling in-queue callbacks in Dialpad
Screenshot of business text messaging features in Dialpad's desktop and mobile applications
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Screenshot of a list of recorded calls in Dialpad's app, showing caller IDs, times, and durations
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Screenshot of Dialpad's video conferencing interface displaying a video feed with two participants
Single Item Card Adding New Agents to CC Team v2