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Screenshot of Dialpads built in contact center analytics dashboard
Screenshot of tracking trigger words and phrases that come up during calls using Dialpads Custom Moments feature
Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls
Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of an application prompt showing Dialpad Ai Terms of Service