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POWERED BY AI

QA Scorecards

Don’t have time to manually QA every agent’s call? These QA Scorecards are powered by Dialpad Ai, and can evaluate customer interactions, pinpoint key information, and suggest grades based on your established scorecard criteria, all in real time. See how it works!

Screenshot of call criteria listed in Dialpad-s AI-powered QA scorecards
Screenshot of a call history in Dialpad displaying details such as the date, time, and scorecard grades for individual calls
Screenshot of creating a Dialpad Ai Scorecard in Dialpad’s online dashboard
Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of Dialpads desktop and mobile apps
Plus d'intégrations
Screenshot of Dialpads integration with Playvox WFM
Screenshot of Dialpad-s AI-powered post-call summary with transcript and recording