Power dialer
If your outbound contact center or call center team has to dial hundreds of phone numbers every day, then Dialpad's power dialer feature, inside Salesforce, is one of the most powerful cold calling automation tools you can have. Book a product tour to see how it works!
Live guidance for sales reps on calls
With Dialpad's Ai Playbooks, coaches and supervisors can track rep adherence to sales methodologies like BANT, SPICED, and SPIN more easily. Dialpad Ai can automatically suggest questions and phrases that they need to say during a call (for example, asking about budget or purchase timelines), understand whether the behavior was met, and check the task off the list (or notify managers if this isn't being done).
Integrations with CRM and other tools
Your power dialing system isn’t the only tool your team is using, and your power dialer should integrate with these tools. Dialpad integrates with popular apps like Salesforce CRM, giving you a power dialer right inside your CRM dashboard. Streamline your call center workflows, and empower your team to make more calls—in less time.
Call recording
An essential supporting feature for contact center management is the ability to monitor and record calls. In Dialpad, you can record calls and also make a “playlist” of calls to highlights where improvements can be made for your team.
Voicemail drop
With so many prospects to call, sales reps can waste a lot of time leaving personalized voicemails. To save time—and increase the chances of having an actual conversation with a prospect—Dialpad's voicemail drop feature allows reps to "drop" pre-recorded messages into a call as soon as a prospect’s answering machine starts. This way, reps don't have to spend time reciting a message every time.
Real-time call monitoring
Dialpad's unique built-in artificial intelligence technology transcribes live calls and provides sentiment analysis—in real-time. For supervisors who oversee large teams of outbound agents, real-time call monitoring is a powerful way to oversee multiple active calls more effectively.
Multi-country call campaigns
Because Dialpad has a global voice network built right in, agents can do international calling using power dialers—right from the same platform.
Need a power dialer?
Book a demo to see how easy Dialpad's is to use, or take a self-guided interactive tour of the app on your own!
Essentials
$39
utilisateur/mois
$49 USD if billed monthly
Enregistrement
Écoute silencieuse, chuchotement, intervention
Transcription des appels en direct
Advanced
$95
utilisateur/mois
$110 USD if billed monthly
Comprend tous les avantages du forfait Essentials plus:
Numérotation locale
SFDC Power Dialer
Assistance des agents en temps réel
Moments personnalisés
Premium
$150
utilisateur/mois
$170 USD if billed monthly
Comprend tous les avantages du forfait Advanced plus:
Ai Scorecards
Ai CSAT
Ai Playbooks