Enterprise live chat software
Connecting with customers is the key to improving customer satisfaction—and if your customers regularly reach out to you through your website, having enterprise live chat software is essential. See how you can do this with Dialpad's AI-powered customer engagement platform now.
Omnichannel communications
With Dialpad, you get a live chat platform that’s integrated into a full unified communications solution. Not only does this streamline your tech stack, it also makes it easier for agents to manage live chats, social media messages (like Facebook Messenger and WhatsApp), SMS messages, phone calls, video chats, and more. All in one beautifully designed app.
No-code chatbot builder
You can also easily create self-service automations like a customizable chatbot in Dialpad to let customers resolve their queries without needing to speak to a live agent. And to provide a better customer experience, you can also add an option for customers to escalate to voice or video chat when more complicated problems come up.
Real-time transcriptions
Dialpad Ai, which comes included with all of our contact center pricing plans, can transcribe your customer interactions—in real time. This helps agents and supervisors quickly search through past calls and chat histories to do QA, and also troubleshoot challenging conversations in real time as the conversation is happening.
Real-time agent assists
Another way that Dialpad helps improve customer satisfaction? Supervisors can create RTA (Real-Time Assist) cards with tailored notes to pop up automatically on agents’ screens when certain keywords are spoken. And beyond that, Dialpad Ai can even search unstructured sources of data including FAQ pages, knowledge bases, and past customer conversations to automatically pull information to help chat agents as they’re talking to customers!
Not just enterprise live chat software
With Dialpad Support, your agents can manage every channel, from phone calls to video chats, to live chats and social media messages—all from a single, unified view. See how it works with a demo, or take a self-guided interactive tour of the app!
24/7 customer support globally
Live chat solutions are often a failsafe that needs to be available 24/7 to provide support when agents aren’t available or online. With Dialpad, you get customer support on live chat and phone, 24/7 worldwide. There’s also an online knowledge base if you want to find answers on your own time.
Built-in call analytics
With Dialpad, your support team can track important metrics, keep an eye on retention, and get real-time data on things like average speed to answer and missed calls. It’s all available at your fingertips, no need to contact IT or tech support.
A wide range of integrations
Most businesses are already using a large variety of plugins, CRMs, and other support software. Dialpad offers integrations with many popular tools like HubSpot, Zoho CRM, Slack, Zendesk, and Salesforce. Want to build a custom integration with a niche tool? You can do that too with the APIs!
Easy setup
Good live chat software should be easy to set up. It takes just minutes to get started with Dialpad—all you need is to create your account online and you’re pretty much ready to start providing a great customer experience across all your channels. Want to add phone numbers and accounts for new agents? You can do all that from Dialpad’s online dashboard.
Coaching playlists
Some of the best agent training comes from seeing real interactions between customers and agents. That’s why it’s important to be able to create playlists of past communications to use as teaching moments. Dialpad lets you do this with any interactions that have taken place, so your agents can get all the exposure to real interactions they need.
Robust security
Enterprise live chat software solutions need enterprise-level security. Dialpad helps organizations stay GDPR and HIPAA-compliant, and comes with a range of in-meeting security controls.
See how Dialpad can make life easier for your agents and supervisors
Book a product tour to get a firsthand look at the live chat and chatbot functionality!