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Contact center analytics

Looking to reduce cost of operations and increase customer satisfaction? Tap into your analytics to see where you can optimize agent performance. Book a product tour to see everything you can measure with the contact center analytics in Dialpad's AI-powered customer engagement platform!

Screenshot of Dialpad-s built-in contact center analytics dashboard
Screenshot of Dialpad-s AI Coaching Hub, featuring an interactive, customizable funnel and a leaderboard that provides coaches, admins, and reps with insights into individual and team performance
Screenshot of standard templated reports in Dialpad Business Intelligence (BI) that can be customized to provide the necessary metrics
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of adding an IVR workflow in Dialpad
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Screenshot of locking a video conference in Dialpad using the built-in security controls
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Screenshot of Dialpads integration with Playvox WFM
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Screenshot of a heatmap showing call volume patterns & average speed to answer in the Dialpad contact center
Screenshot of a graph from Dialpad displaying the number of abandoned calls attributed to each agent
Screenshot of a bar graph showing service percentages over time in Dialpad
Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience, boost loyalty, and understand your target demographic
Screenshot of Dialpads integration with Salesforce
Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls