Automated customer service
Chatbot support
Customers and prospects are reaching out to businesses via more communication channels than ever. Are you able to handle that volume? Chatbot support can be a helpful way to streamline the customer experience—and this feature comes built into Dialpad's AI-powered customer engagement platform. Book a product tour to see how it can complement your human agents and help you provide a better customer experience!
No coding needed
Imagine a virtual agent that can provide a good customer service experience that’s just as natural as speaking to a live agent—even after business hours. Now imagine you can drag and drop these conversational flows with a few clicks. With Dialpad Ai Contact Center, you can build automations and workflows in minutes to reduce wait times and help customers self-serve.
A true omnichannel experience
No matter how your customers try to contact your customer service team, Dialpad lets you handle all your customer interactions from one place. SMS, email, messaging apps like WhatsApp, and social media channels like Facebook Messenger, you name it. Plus, it’s truly omnichannel, meaning it can carry contextual data through all those channels so that even new agents can see a customer's full history at a glance.
Integrations with the tools you’re using
Dialpad has a huge library of integrations with CRMs and customer engagement software like Salesforce, Zoho CRM, and Google Workspace to help you streamline workflows and reduce resolution times. Reduce repetitive data entry work for your support team and give them all the information access to all the data they need. (You can also build custom automations with Dialpad’s API.).
Built-in views of metrics
Dialpad Ai Contact Center also has built-in dashboards that show you important metrics like missed and abandoned calls, calls deflected, CSAT (customer satisfaction) scores, and more. No need to contact a customer support team to get them to pull the data for you, no need to wait hours or days.
Plays nice with any device
One great thing about Dialpad is that its desktop and mobile apps work across iOS, Android, Mac, and PC devices—and even on web browsers if you don’t feel like downloading any apps. Even the Salesforce integration is mobile-friendly, which is rare. (Most Salesforce integrations either don’t work on mobile, or have a very clunky user experience.)
Robust security standards
Dialpad’s enterprise-grade security keeps your and your customers’ data secure. It can help you stay HIPAA and GDPR compliant, and you also have the option of creating a custom data retention policy and setting role-based access so that permissions can be granted at the company, office, department, or user level.
24/7 customer support, worldwide
Get customer support whenever you need it, even if you’re not in the US. With Dialpad Ai Contact Center, you get phone, live chat, and email support 24 hours a day, 7 days a week—along with a detailed online knowledge base in case you want to find answers to common questions on your own.
Why pay for a separate support chatbot tool?
Book a personal walkthrough to learn about Dialpad Ai Contact Center's easy-to-use conversational AI chatbot feature and get more details on pricing. Or, take a self-guided interactive tour of the app first!