Call waiting
Most businesses will miss a certain number of calls on a daily basis. A call waiting feature is designed to solve that problem by notifying you when you've got another incoming call if you're already on a call with another customer. See how call waiting works in Dialpad's AI-powered collaboration platform! It takes just a few minutes to get started with the free trial, and you'll be set up with a virtual phone number too.
Better call management
Dialpad’s call routing and call forwarding features when it comes to reducing waiting times and providing a more efficient phone experience. With various routing options, you can direct challenging calls to your most experienced staff or agents who have been idle the longest.
Lower call abandonment
Turn call waiting into a better experience. Beyond just minimizing the wait time, why not keep your callers informed about the estimated wait time? (Or maybe there’s a callback option so they don’t have to wait on the phone?) You can turn on this calling feature in Dialpad right in your settings.
Caller information up front
Some questions take a few seconds or a voicemail beep to resolve—others take an hour. What if you could see right away if you have high-value repeat customers waiting on the line? Dialpad’s call waiting feature shows the caller’s history, as well as their phone number and personal details. Agents can see this, make quick decisions about the urgency of the call, and prioritize it in the queue.
Never miss a customer's (or prospect's) call again
Need a business phone system that gives you a better way of handling your customer and prospect communications? Dialpad works on any device, from iPhone to Mac to Android to PC. Try call waiting now with a 14-day free trial or, take a self-guided interactive tour to play with Dialpad on your own first!