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Screenshot of queue prioritization in Dialpad
Screenshot of advanced hold queue settings in Dialpad
Screenshot of enabling in-queue callbacks in Dialpad
Screenshot of creating priority call queues for VIPs in Dialpad
Screenshot of uploading a custom queue greeting in Dialpad
Screenshot of Dialpads call routing options
Screenshot of adding and managing phone numbers from Dialpad's online dashboard
Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call
Screenshot of Dialpads desktop and mobile apps
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of recording controls in Dialpad

Dionne Humphrey
Customer Support Operations Manager at CareRev

Screenshot of Dialpads call routing options