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Contact center experience is how customers view their interactions with a brand. Get your contact center experience right and keep improving with our guide. 

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What is contact center experience and how do you improve it?

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Co-Founder and VP, Engineering

Discover how Dialpad's EPD-wide Launchathon brings together teams to spark creativity, solve problems, and launch exciting new features.

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From Hackathon to Launchathon: How Dialpad launched 20+ new projects in two months

Discover the 25 essential call center software features for success in 2024 with our in-depth, comparative list. Learn all you need to make an informed decision.

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25 Essential call center software features for success in 2024: What to look for

Explore VoIP advantages and disadvantages in our definitive guide. Learn all you need to know to make the right decision, from the benefits to the challenges.

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10 VoIP advantages and disadvantages: A 2024 comparison guide to all you need to know to decide

Our concise guide reveals the top 10 major call center challenges faced worldwide in 2024, plus 10 solutions to overcome them easily. 

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Top 10 most common call center challenges in 2024, plus 10 best solutions to overcome them

 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

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AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

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Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

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What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

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Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

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Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Closing ratio is the percentage of total sales prospects engaged that become a completed sale. Learn more about calculating and improving your close rates.

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Closing ratio: Understanding and improving it within your sales team

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

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Entraînée à partir de plus de 6 milliards de minutes de conversations professionnelles réelles, DialpadGPT fournit des fonctionnalités d'IA telles que les résumés d'appels instantanés et le coaching en temps réel.

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DialpadGPT s'adapte à tous les rôles et secteurs d'activités. Grâce à ses options de personnalisation, la solution comprend le jargon et les cas d'utilisation propres à chacun.

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Entraînée à partir de conversations professionnelles réelles, DialpadGPT peut en extraire avec précision des informations telles que des actions de suivi, des résultats d'appel et des scores de satisfaction client, le tout en temps réel.

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Avec DialpadGPT, les possibilités sont infinies et nous publions sans cesse de nouvelles intégrations et fonctionnalités.

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Une plateforme unique pour toutes les conversations professionnelles qui permet d’automatiser la prise de notes et renforce la productivité des équipes.

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Réduisez le temps d’intégration et de formation, simplifiez le coaching et équipez vos agents pour mieux satisfaire vos clients.

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