Platform Capabilities
- Contact center + calling, messaging, and video conferencing all in a single, unified desktop and mobile app
- Contact center only
User Experience
- Single source of truth for all your conversations
- Disjointed from the rest of your communications software, meaning multiple areas conversations can live
Coaching
- Real-time coaching through pop-up reminders and Real-Time Assist cards that automatically provide helpful information during the call
- Offers call whispering meaning managers can manually provide advice during a call
Integrations
- Long list of integrations including Salesforce, HubSpot, Google Workspace, Microsoft 365, and Zendesk
- More limited; integrates with CRMs but not other common tools like Google Workspace or Microsoft 365
Artificial Intelligence
- Dialpad Ai provides real-time call transcription, voicemail transcription, automatic note-taking, action item tracking, speech coaching, and live assistance
- Doesn’t offer artificial intelligence
Transcriptions
- Native and available to all users; most accurate voice transcription out there
- Available through third party at an extra fee
Analytics
- Advanced analytics included in all plans
- Advanced analytics available on higher-tier plans
Essentials
$80
utilisateur/mois
$95 USD if billed monthly
Appels entrants
Serveur Vocal Interactif (SVI/IVR)
Distribution Automatique des Appels (DAA/ACD)
Enregistrement
Écoute, chuchotement, intervention
Fonctionnalités d’IA de base
Advanced
$115
utilisateur/mois
$135 USD if billed monthly
Comprend tous les avantages du forfait Essentials plus:
Assistance virtuelle
Assistance en direct
Assistance virtuelle numérique
Premium
$150
utilisateur/mois
$170 USD if billed monthly
Comprend tous les avantages du forfait Advanced plus:
Assistance omni-canale
Ai Scorecards
Ai CSAT