![Agents at work](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5057841%2Fab0a1e43ceb91f820233c30166f3cd1d%2FAgents-at-work.png&w=3840&q=75)
DANIEL MURILLO | CUSTOMER SERVICE SUPERVISOR
DANIEL MURILLO
CUSTOMER SERVICE SUPERVISOR
![Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7EA9518ziYjEH9I4Zvsujp%2F3646121014a2f160b2d29651e1b2b53a%2FScreenshot_of_Dialpad_Ai_analyzing_the_sentiment_of_multiple_calls_in_real_time.jpg&w=3840&q=75)
Dialpad Ai not only transcribes calls in real time, it can also analyze the sentiment of calls as they're happening.
![Screenshot of Dialpad-s AI-powered post-call summary with transcript and recording](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F2tKDIRZ7xqWs070DVV5CDN%2F22a16d294cb0e12ee1e6a30a2437e3c6%2FScreenshot_of_Dialpad-s_AI-powered_post-call_summary_with_transcript_and_recording.jpg&w=3840&q=75)
![Screenshot of Dialpads built in contact center analytics dashboard](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6lvE22CekJCZuRCKgjDGEM%2F56ef10d9c77965da4cfbf54b6abc2c1c%2FScreenshot_of_Dialpads_built_in_contact_center_analytics_dashboard.jpg&w=3840&q=75)
![Screenshot of Dialpad Ai Scorecard showing which part of the call an agent met the criteria](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5aSDYM0CBD5ihLAwu9zh5i%2Feb0a02ddf31cd4a779894ad35f28a386%2FScreenshot_of_Dialpad-s_QA_scorecards_feature.jpg&w=3840&q=75)
DANIEL MURILLO
CUSTOMER SERVICE SUPERVISOR
![Screenshot of Dialpad’s analytics dashboard featuring predictive AI-powered CSAT insights](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F3AQiT3xRgwbOCnGuB5ly4G%2Fdc040fe77658d9517abeece761630676%2FScreenshot_of_Dialpads_predictive_Ai_CSAT_feature.jpg&w=3840&q=75)