Dialpad vs. 8x8

Dialpad and 8x8 offer cloud-based phone systems. Both platforms include voice, messaging, web conferencing, as well as sales and customer support solutions, and integrations with popular apps like Google Workspace and Salesforce.

Although these two providers have a lot in common, and both use VoIP technology, there are also major differences. Here’s how Dialpad Connect stacks up against 8x8.

All your conversations in one place

Dialpad and 8x8 are both all-in-one communication platforms—but they’re not the same.

Dialpad’s single app for voice, chat, contact center, sales center, and video conferencing, makes set up and onboarding easy. The business messaging platform automatically syncs across all devices, providing a single source of truth for all your business conversations.

Picture this: You had a quick call with a colleague on the desktop app and sent her a business text on your mobile app. Before the call, you had an email thread going with some Google Drive attachments. All of these interactions will show up in a single pane when you access Dialpad. This makes it easy to find where the conversation left off, regardless of what device you’re using:

Integrates with all your favorite apps

Both Dialpad and 8x8 integrate with the apps you’re likely already using, like Google Workspace, CRMs (like Salesforce and HubSpot), collaboration software (like Microsoft 365), customer service tools (like Zendesk), and more.

Powered by Dialpad Ai

The foundation of a phone system determines how well it can be developed and improved over time. That’s why Dialpad’s telephony architecture has AI built right into it. Plus, we developed DialpadGPT, our proprietary generative Ai, to extract insights such as action items, call outcomes, and customer satisfaction scores—all in real time. Leveraging over six billion minutes of conversational data, Dialpad Ai is purpose-built for business conversations.

DialpadGPT also powers helpful features like Ai Recaps—concise summaries of your calls and meetings, in-the-moment coaching for sales reps and support agents, customer sentiment analysis, and keyword detection. So, if customers are frequently bringing up a competitor’s name, you’ll be notified.

Backed by award-winning support

There’s a reason why Dialpad won the Stevie® Award for sales and customer service.

First off, we've made Dialpad super easy to use, without IT help. It should just work. And in the rare cases where something does come up, our team is here at all hours of the day or night to help you out through the following channels:

• Live chat (with a real human)

• Phone

• A detailed Help Center

We’ll give props to 8x8 as well here, though—they offer technical support 24 hours a day via live chat and phone.

Savings that go beyond price

Dialpad's plans start at just $15 per user per month, while 8x8's X2 plan starts at $28 per user per month (regular price).¹ And here’s the thing that companies don’t talk about much: the advertised cost of software isn't always the best indicator of how much you’ll actually pay.

For example, there’s the cost of implementing, configuring, and supporting your chosen software. If something is slightly cheaper upfront—but takes much more time, effort, and support from your vendor, just to get it up and running and configured the way you want—would you still go with it?

With Dialpad, you don’t have to call in an IT person to do little things like add a user or change your voicemail settings, and you don’t have to pay surprise implementation fees every time you want to add an integration.

But don’t have to take our word for it

According to GetApp, those comparing Dialpad and 8x8 found Dialpad easier to use and set up. They also indicated that it was a better value for the money, offered more features, and had better customer support.

Not to mention Dialpad's Trustpilot rating...

[1] 8x8.com/products/plans-and-pricing