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What's the difference between a cold vs warm transfer?

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Grace Lau

Director of Content

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Screenshot showing the call transfer feature in Dialpad
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Call Routing Options in dialpad blog size
Screenshot of Dialpad Ai transcribing a phone call in real time

Looking for a better way to transfer calls?

Dialpad's unified communications platform has an easy-to-use warm transfer feature—along with letting you have video meetings and send instant + SMS/MMS messages, all from the same app. Try it free for 14 days, or take a self-guided interactive tour of the app first!

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