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Real-time speech analytics: What it is and how it works

Pooja Hiranandani headshot
Pooja Hiranandani

Applied Scientist, AI Engineering

Real time speech analytics header

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Contact Center OperationsArtificial Intelligence

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Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
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