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Proactive customer service: What is it and how can you implement it?

Jen Jackson headshot
Jen Jackson

VP of Customer Experience

23 Proactive customer service header

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Contact Center Operations

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Screenshot of setting up an IVR flow in Dialpads online dashboard
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Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
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Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls
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