Outbound calls: How to make more calls—in less time

Make sure your unified communications or contact center platform will help you stay compliant with regulations. You might also want to offer regular compliance training to your agents and record and monitor calls to make sure that your agents are meeting all legal requirements.

Keep a close eye on your conversion rate over different periods. Identify acceptable fluctuations (seasonal or busy periods)—depending on what you’re selling, your prospects may have specific buying cycles that you should be aware of.