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What is customer intelligence & how to gather all that data

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Chris McCarthy

Senior Product Marketing Manager - Ai Contact Center

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Contact Center Operations

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Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience, boost loyalty, and understand your target demographic
Predictive CSAT Analytics v2 blog size
Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of creating a coaching call recording playlist in Dialpad app
📚 Further reading:

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Need a better way to gather customer intelligence?

Book a demo to see how Dialpad Ai Contact Center can help you gather, sort, and learn from customer conversations across social media messages, live chats, phone calls, and more. Or, take a self-guided interactive tour of the app on your own!

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