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Customer experience analytics: What to measure (and optimize)

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Brynn Gaeta

Team Lead, Support QA and Development

Austin Guanzon headshot
Austin Guanzon

Customer Support Manager - Tier 1

Customer experience analytics header

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Contact Center Operations

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Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience, boost loyalty, and understand your target demographic
Screenshot of Ai CSAT dashboard
NPS calculation graphic blog size
Customer effort score calculation blog size
Customer lifetime value calculation blog size
Churn rate calculation blog size
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center