The top 15 key customer engagement metrics to measure
VP of Customer Experience
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👉Dialpad tip:
Social media management tools like Facebook Insights, Twitter Analytics, and Google Analytics can help you manage your social media metrics in easy-to-use platforms.
👉 Dialpad tip:
If your session time metric is high, but your core user action metric is low, it means customers aren’t engaging, and you need to find out why.
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