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CSAT vs. NPS vs. CES: Which one to use?

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Austin Guanzon

Customer Support Manager - Tier 1

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Customer Support + Experience

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Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience, boost loyalty, and understand your target demographic
Screenshot of Ai CSAT dashboard
Csat score calculation
NPS calculation graphic blog size
7 point CES scale
Screenshot of Dialpad Ai transcribing a phone call in real time